Frequently Asked Questions

Acacia offers a range of individually tailored timber windows designed to suit your architectural and functional needs, including casement, awning, sliding, double-hung, sashless, bi-fold and louvre styles. Explore our product collections.

Absolutely—we custom-make all our windows and doors to order. Acacia works closely with architects and homeowners to create tailored designs, ensuring each window we craft enhances your design and fits and functions perfectly.

Yes, Acacia’s windows are designed with energy efficiency in mind. Features like double glazing and Low-E glass help reduce energy consumption and maintain indoor comfort. Every product we create meets and exceeds the regulatory requirements, ensuring compliance and enhancing the sustainability of your project.

Fixed glass and sliding windows are excellent options for maximising natural light, while bi-fold and sashless windows provide uninterrupted views.

Acacia creates a variety of timber doors, including bi-fold, stacker slide, cavity slide, face slide, hinged and pivot doors, each tailored to your specific needs and aesthetic. Explore our product collections.

Of course—every item we craft is custom-designed. Acacia specialises in bespoke windows and doors, allowing you to personalise the design, size and finish of your doors to match your style and architectural vision.

Yes, Acacia’s external doors are designed to provide excellent insulation, particularly when paired with features like double glazing, helping to reduce energy costs.

Pivot doors offer a modern, architectural look and allow for larger openings, creating a bold statement for your entrance or feature areas.

Acacia uses only the highest quality timbers. We work with Spotted Gum, Blackbutt, Flooded Gum, Ironbark, Tallowwood, Western Red Cedar and New Guinea Rosewood, with others available on request. We prefer to source timber from suppliers certified under the Forest Stewardship Council (FSC) and Australian Forestry Standards Certifications (AFSC). Learn more about our materials.

Timber is a cost-effective choice, outlasting most other materials while adding to property value and enhancing the health and wellbeing of its occupants. When expertly crafted and coated, timber is easy to maintain, requiring little more effort than any other material while providing a higher level of durability that means less replacement and repair costs.

Yes—the performance of solid timber hardwoods is minimally impacted by proximity to the ocean and sea salt; most wharves are constructed from native hardwoods such as Ironbark due to the strength and durability they offer. And of course, timber will never rust. When choosing timber products for coastal areas, we recommend slightly more frequent recoating for optimal longevity.

Australian hardwoods will not rot, particularly Class 1 durability timbers such as Blackbutt, Spotted Gum, Ironbark, and Tallowwood. With adequate maintenance, these timbers will last hundreds of years—just look at the many bridges, wharves and buildings constructed from native hardwoods as many as 200 years ago, still going strong.

Acacia provides a range of premium hardware in various finishes, blending functionality and style to complement our bespoke timber designs. We also offer a range of child locks and wire screens for optimum safety and comfort.

We offer a variety of finishes, from clear coatings that showcase the individuality of the selected timber to custom stains and paints to match your design preferences. We also have our own range of premium clear coatings and primers.

Double glazing improves energy efficiency by reducing heat loss in winter and minimising heat gain in summer. It also enhances sound insulation, creating a quieter, more comfortable home environment. Learn more about glass types.

Lead times vary depending on project complexity, the availability of materials and other projects under production, but are typically 6-8 weeks from approval of shop drawings. Our comprehensive design and engineering processes and advanced manufacturing capabilities ensure maximum quality and efficiency. We keep you informed on expected production and delivery timelines through every stage.

Acacia collaborates closely with architects and builders from the initial design phase through to installation, ensuring precision manufacturing and seamless integration. We provide detailed CAD Shop drawings for every project, reviewed and approved by all relevant stakeholders.

We stand behind the craftsmanship of our exceptional work. Acacia offers a comprehensive warranty that covers manufacturing defects and material quality. Specific terms depend on the product and its intended use, but the warranty typically includes defects in materials, workmanship, performance under normal use and maintenance. Environmental damage or improper use may not be covered. In the unlikely event you need to make a claim, simply contact our team and we’ll guide you through the process. View our Terms and Conditions.

While we provide comprehensive installation advice, we do not offer an installation service. Our warranty may not cover third-party installations, so it is important to ensure your Acacia windows and doors are installed to our guidelines by skilled professionals. Ask our team to recommend trusted installers in your area. View our Terms and Conditions.

We’re here to help. If you experience an issue with any of our products, get in touch right away so we can assess the situation and offer repairs, replacements or additional support as necessary.

We are committed to supporting your investment in our handcrafted windows and doors long after the warranty period expires. We’re always available to assist with repairs or advice—just get in touch to discuss your needs.